Berjaya Eden Park London Hotel

Near Bayswater, which was good for transportation. However, we has a terrible experience. The room was below the ground so we had very few light. The bed was small for 2 people and was stuck against the wall below the window, so there was only one nightstand. The bedding itself was uncomfortable and made it hard to sleep. The bathroom was small, and the shower old, with only an overhead stream. But the worse part is how noisy it is. Being under the reception, you constantly heat people walking over. It's impossible to get any sleep of you don't have earbuds. The people are lovely though, but it's way too expensive for such an experience.

Extremely Disappointing Experience – Rude Staff and Unreturned Deposit I rarely write negative reviews, but my experience at Berjaya Eden Park London Hotel was deeply frustrating and disappointing. I am still waiting for my deposit refund, which was supposed to be returned over two weeks ago. When I called the hotel to follow up, I encountered Steven at the reception, who was shockingly rude and unprofessional. Instead of helping, he abruptly cut off the call while I was calmly trying to ask about the refund. I called back immediately, and he told me to “call again another day” without offering any explanation for his behaviour—or for the missing deposit. When I did call back as instructed to ask why he had hung up on me, and I want to speak to his manager, he simply cut the line again. This kind of treatment is completely unacceptable. I was met with zero courtesy, zero accountability, and no sign of even basic customer service. For a hotel located in central London, this experience was beyond disappointing. I strongly advise other travellers to think twice before booking here. If you run into any issues, don’t expect support or even basic respect from the staff.

Easy and suit for solo traveller. Quiet place to rest